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OUR COMMITMENT TO YOU

Dear Customer,

Thank you for choosing Pro Overhead Door for your garage door and operator needs.
Pro Overhead Door was founded on the principle that you, the customer, have the right to professional service. With this in mind, our service technicians are trained to recognize and repair problems in your system.

Your garage door is the largest and most dangerous working system in your home. Please use this opportunity to familiarize yourself with your system.

Here are a few things to look for:

Your door is very heavy and is counter balanced by springs. Even the heaviest of doors can be lifted by hand. Your door, if balanced properly, should also stay fully open. Your technician will adjust tension on your springs to properly balance the door. The condition of your door may affect his ability to do this properly.

All hardware should be securely fastened. Your technician will replace any missing screws, bolts, or nuts. He will look for signs of wear in your cables, fixtures, and rollers as well as properly lubricate your system.

Your electric operator is designed to lift 20-30lbs. It has safety features to protect you from harm as well as prevent damage to your door. Adjustments and maintenance should be done on these systems every season. Please ask your technician how to test your operator for proper adjustment.

Your service man will inform you of his findings and offer options for repair.

Pro Overhead Door has always maintained competitive prices for our parts and labor. Please ask your technician to explain his work order to you.

Your service man can be very helpful in answering any questions about your electric operator and its safety systems, please take this time to be fully informed in case of emergency.

Your service man can accept a credit card, check, or cash as payment. All of our work is C.O.D. unless billing has been pre-arranged.

Please retain the White Copy for your files. The service man will place a sticker on your system with our phone number.

All parts are warranted for 1 year. Our service call is warranted for 90 days.

Adjustments on photo eye systems are not covered under warranty.

Thank you again for your business.

Sincerely,
The Management
Pro Overhead Door